Our agents are typically aged 45 to 50 years old with a background in the police force and financial industry. This makes them particularly suited to serving summons, taking statements, interviewing and completing legal questionnaires.
All our representatives are required to dress in a professional manner and exercise a kind and courteous nature. They have also been instructed not to offer any advice or apply any pressure on your customers, ensuring that your public image remains favourable.
Our agents performance is monitored on a continual basis through the production of monthly statistics and feedback from staff and customers.
At Face 2 Face we understand how competitive your marketplace is. That's why our expert field force are able to track down and serve any number of court orders and petitions at residential or work place addresses, in most instances an affidavit can then be sworn within 24 hours.
Our field force who in the main are ex Policemen and women are perfect for ensuring thorough and complete witness statements are taken and fully documented, we also understand that there are times during conveyancing that documents need to be collected or forms witnessed, which need to be returned quickly to ensure completion.
Whether its 10 cases or 1500 cases per month you want attending, you will get the same excellent service from Face 2 Face
Our service is quality based and competitively priced and it is almost certainly more efficient than using your own staff. Additionally, we have an easy online booking and tracking system, one of our Processing Managers will always be available to take your queries even out of hours.
We handle visits for Secured or Unsecured Loan Agreements, Mortgages and Re-Mortgages, Debt Management Plans, IVA Contracts, PPI, PI and Unenforceable Agreements (with appointments typically arranged within 24 to 48 hours). We also arrange for the collection of any supporting documents.
Our easy to use booking system and facility to upload all documentation via our website makes using our service a breeze.
Visits are undertaken by an experienced counsellor who will have the credibility and ability to assist the customer in completing the documentation where required. However, no advice will be given by the Face 2 Face representative.
You will almost certainly see a major uplift in packs in and also on conversions when using Face 2 Face. The average return rate is over 90%.
We are the quality market leaders in the home visit services field and our team of staff has over 50 years experience in the Financial marketplace.
We have a select field force of experienced, mature representatives who are extremely efficient and sympathetic to both you and your clients needs. The majority are ex-Policemen and women and all have been through our rigorous interview and selection process.
Our online systems are both unique and user-friendly. The system will also allow you to produce your own MI whenever and however you want to see it.
We will also train your staff on how to use our service and we will demonstrate how best to utilise the service and techniques to help sell the benefits to your customers. We will also be on hand when you “go live” to answer any questions and resolve any issues that may arise.
Additionally, you will be allocated a dedicated Account Manager and Appointment Co-ordinator who will look after you and your business.